FAQ
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I bought tickets, but I didn't receive an email. What do I have to do?
When you buy tickets on our website, you'll automatically receive an email within 30 minutes after completing your order. Didn't you receive this email? Please contact us by calling +31 30-2347100 (Tuesday - Friday, 13:00 - 17:00) or sending an email to kassa@theaterkikker.nl.
I want to return my tickets. Will I get a refund?
You can exchange your ticket for a voucher until one working day before the performance. In case you want to return your tickets, please send an email to kassa@theaterkikker.nl or call 030-2347100 (Tuesday – Friday, 13:00 -17:00).
The performance is rescheduled, but now I can't come. What do I have to do?
We're sorry that you can't visit the performance anymore. Please contact us by calling +31 30-2347100 (Tuesday - Friday, 13:00 - 17:00) or sending an email to kassa@theaterkikker.nl. We'll look for an appropriate solution.
About our Theatre
Can I choose where I want to sit?
We have no fixed seats in our auditoriums. Do you have a preference for a particular seat? Please come in time. Would you like to reserve a specific seat because of a disability? Please call +31 30-2347100 (Tuesday - Friday, 13:00 - 17:00) or send an email to kassa@theaterkikker.nl.
Is it possible to enter the theatre room after the performance has started?
Since we don't want to disturb the performers and the other visitors, it is not possible to enter the theatre room after the performance had started.
Is Theater Kikker accessible for disabled people?
Our theatre is accessible for wheelchair users, people with a hearing impairment and people with a visual impairment. For more information, please go to our page with information about our access services.
What about the air circulation in Theater Kikker?
The ventilation in Theater Kikker blows fresh air from outside to the inside of our building and it blows used air from the inside to the outside. In other words, our system doesn't circulate indoor air. Test results show that the air quality in our theatre is sufficient.
Another question?
In case you can't find the answer on you question on this page, please call +31 30-2319666 (Monday-Friday) or send an email to info@theaterkikker.nl.